FAQ

Have any questions? Below you'll find answers to the ones we come across most often!

1.

How do I start working as a franchisee or partner with the Eurocash Group?

To start working with the Eurocash Group as franchisee or partner, please contact us via the form available here. In the form, select the chain that you would like to work with and describe what you want to know. We will get back to you as soon as possible! 

2.

What conditions does a retail outlet have meet to join a franchise or partnership chain?

What conditions does a retail outlet have meet to join a franchise or partnership chain?The conditions and requirements that a retail outlet should meet depend on the type of cooperation and the selected chain. Check if your store meets the requirements - contact the chain you are interested in using the contact form.

3.

How do I become a customer of Eurocash Cash&Carry wholesale outlets?

If you are the owner of a grocery, chemical, grocery-chemical or liquor store, all you need to do is come to the nearest Eurocash Cash&Carry wholesale store with the following documents and information: tax information number NIP, statistical number REGON, entry in the business register, permit to sell alcohol and fee payment confirmation, appropriate PKD (Polish classification of business activities).

4.

I do not conduct trade activity. Can I be a Eurocash Cash&Carry customer?

Eurocash Cash&Carry wholesale outlets deliver products to retail outlets throughout Poland. A private person cannot place orders.

5.

I am not a customer of the Eurocash Group, can I take advantage of the offer of Akademia Umiejętności Eurocash?

Akademia Umiejętności Eurocash is only available to owners and employees of retail stores that work with the Eurocash Group under a franchise or partnership chain agreement.

6.

I am not a customer of the Eurocash Group, can I take advantage of tools in Innowacyjna Platforma Handlu (IPH)?

Innowacyjna Platforma Handlu is an integrated store management system available only to retail stores that work with the Eurocash Group. We encourage you to establish co-operation with the Group and take advantage of the IPH!

7.

Can I return goods ordered on the eurocash.pl platform or in a Eurocash Cash&Carry wholesale outlet?

If the product you ordered on the eurocash.pl platform or in the Eurocash Cash&Carry wholesale outlet is found to be damaged or destroyed, it can be returned.

8.

Can I place an order with a delivery address outside of Polish territory?

The Eurocash Group is a distributor of FMCG products in Poland and does not deliver orders abroad.

9.

Can I order products for a food business through eurocash.pl?

Yes, the offer of the eurocash.pl platform is addressed to both retail stores and food establishments.

10.

Can I order products for a store or food establishment from Frisco.pl?

Frisco.pl is one of the largest online supermarkets in Poland aimed at individual, private clients. In case of food businesses, we invite you to order products at the eurocash.pl website and to contact Eurocash Gastronomia.

11.

Are the Eurocash Group's own brands (Tula, Kanka) widely available?

Yes, Tula and Kanka are private labels available to all customers of Eurocash Cash&Carry wholesale outlets.

12.

I am a producer and would like to sell my products in Eurocash Group wholesale outlets. Is this possible?

Yes. Feel free to contact us via the form available here